Privacy Policy

1. Who we are

This Privacy Policy explains how Image LLC ("we", "us", "our") collects and uses personal data when you visit silverfox.ai or use the SilverFox service (the "Service").

2. What we collect

Information you give us

• Account data: your name, email address and password (stored in hashed form).
• Book content: your interview answers, instructions, outlines, chapters, images and other content you create in the Service.
• Support messages: what you write to us by email or through support forms.

Information from payments

Payments are processed by Paddle.com, our Merchant of Record. Paddle collects your payment details directly. We receive only what we need to give you access, such as your name, email address, country, the plan you bought, the amount, and the transaction ID. We never see your full card number.

Information collected automatically

• Technical data: IP address, browser type, device type, pages visited and the time of your visit, recorded in our server logs for security and troubleshooting.
• Usage data: which features you use inside the Service, so we can fix problems and improve it.

3. How we use your data

• To create and run your account and provide the Service, including writing your book with AI.
• To give you access to the plan you bought and send receipts and service messages.
• To answer your questions and support requests.
• To keep the Service secure and to prevent fraud and abuse, including automatic checks of book projects against our content rules.
• To understand how the Service is used and improve it.
• To send you product news, only if you agreed to receive it. You can unsubscribe at any time.
• To meet our legal obligations, such as accounting and tax rules.

4. Legal bases (GDPR)

• Contract: to provide the Service you signed up for or bought.
• Legitimate interests: to keep the Service secure, prevent abuse and improve our product, where these interests are not overridden by your rights.
• Consent: for marketing emails and any non-essential cookies. You can withdraw consent at any time.
• Legal obligation: to keep records required by law.

5. AI processing

To write text and create images, SilverFox sends the relevant parts of your book content and instructions to third-party AI model providers (for example OpenAI and Google) through their business APIs. They process this data to return a result to us. We do not use your book content to train our own AI models, and we do not publish your content or share it with other users.

Please do not put sensitive personal data about yourself or others (such as health data) into your books unless it is necessary for the book.

6. Who we share data with

We share personal data only with service providers who help us run SilverFox, and only as needed:

• Paddle.com (payments, invoices, tax, refunds) as an independent controller for payment data. See Paddle's Privacy Policy.
• Hosting and infrastructure: our servers are located in the European Union. Cloudflare provides network security and content delivery.
• AI model providers as described in section 5.
• Email delivery providers to send account and service emails.
• Authorities, when the law requires it, or to report suspected illegal content involving minors.

We do not sell or rent your personal data.

7. International transfers

Some providers, such as AI model providers, may process data outside the European Economic Area, for example in the United States. In those cases we rely on safeguards recognised under the GDPR, such as the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.

8. Cookies and local storage

This website does not use advertising or tracking cookies. We use:

• Essential cookies inside the Service to keep you logged in and to protect your account.
• Local storage in your browser to remember the contents of your cart on this website. This data stays on your device.
• Google Fonts, loaded from Google's servers to display our fonts, which means your IP address is sent to Google when the page loads.

If we add analytics or other non-essential cookies in the future, we will update this policy and ask for your consent where the law requires it.

9. How long we keep data

• Account data and book content: while your account is active. When you delete your account, we delete this data within 30 days, except for backups, which are overwritten within a further 30 days.
• Purchase records: as long as accounting and tax laws require, usually up to 10 years.
• Server logs: up to 90 days.
• Support messages: up to 3 years after the conversation ends.

10. Your rights

Depending on where you live, you have the right to:

• access the personal data we hold about you and get a copy of it;
• correct inaccurate data;
• delete your data;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time, where processing is based on consent.

To use any of these rights, email [email protected]. We reply within one month. You also have the right to complain to a data protection authority. In Latvia this is the Data State Inspectorate (Datu valsts inspekcija), www.dvi.gov.lv.

11. Security

We protect your data with encrypted connections (HTTPS), restricted server access, hashed passwords and regular backups. No system is perfectly secure, but we work to protect your data and will tell you without undue delay if a breach puts your rights at risk.

12. Children

The Service is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has given us personal data, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy. When we make significant changes, we will let you know by email or in the Service. The date at the top of this page shows the latest version.

14. Contact

Image LLC
Liela iela 37 - 54, Marupes pagasts,
Marupes novads, Latvia
Email: [email protected]