14-day money-back guarantee. If SilverFox is not right for you, ask for a refund within 14 days of your purchase and you get your money back in full. No questions asked.
1. Who handles refunds
All SilverFox orders are processed by Paddle.com, our Merchant of Record. Paddle issues refunds on our behalf, back to the payment method you used.
2. What is covered
This policy covers the SilverFox Lifetime plan ($99 USD, one-time payment) and any other purchase made on silverfox.ai. You can ask for a full refund within 14 days from the date of purchase, whether or not you have started using the Service.
3. How to ask for a refund
Use either of these options:
- Email [email protected] from the email address you used to buy, or include your order number from the Paddle receipt.
- Contact Paddle directly at paddle.net, where you can look up your order and request a refund.
We confirm refund requests within 2 business days.
4. When you get your money
Once approved, the refund is sent to your original payment method. Depending on your bank or card provider, it usually appears within 5 to 10 business days. The refund includes any VAT or sales tax you paid.
5. What happens to your account
When a refund is issued, the plan you bought is cancelled and your paid access ends. Please export any books you want to keep before you ask for the refund.
6. After 14 days
After the 14-day period, purchases are not refundable, except where the law requires a refund or where the Service did not work because of a fault on our side that we could not fix. If something is wrong, write to us first: we would rather fix it.
7. Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country.
8. Contact
Image LLC
Liela iela 37 - 54, Marupes pagasts,
Marupes novads, Latvia
Email: [email protected]